{"id":14,"date":"2025-12-22T13:33:09","date_gmt":"2025-12-22T13:33:09","guid":{"rendered":"https:\/\/callabianca.com\/?page_id=14"},"modified":"2025-12-22T13:33:10","modified_gmt":"2025-12-22T13:33:10","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/callabianca.com\/mk\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<h3 class=\"wp-block-heading\">Returns<\/h3><p>At <strong>Calla Bianca<\/strong>, we are committed to delivering refined, high-quality jewelry. Customers may request a return within <strong>15 days from the date of delivery<\/strong>, provided the following conditions are met:<\/p><ul class=\"wp-block-list\"><li>The jewelry item must be returned in its <strong>original Calla Bianca packaging<\/strong>, including all protective elements<\/li>\n\n<li>All accompanying materials received with the order (receipt\/invoice, authenticity card, certificates, brand inserts) must be included<\/li>\n\n<li>The item must be <strong>unused, unworn, unaltered, and in flawless condition<\/strong>, with no signs of wear or damage<\/li>\n\n<li>The product may be returned <strong>in person or via courier<\/strong> to the official Calla Bianca return address<\/li><\/ul><p>Upon receipt, each returned item undergoes a <strong>quality and condition inspection<\/strong> within <strong>1\u20135 business days<\/strong>. If all return requirements are satisfied, a <strong>full refund of the purchase price<\/strong> will be approved.<\/p><p>Calla Bianca reserves the right to <strong>decline a return or issue a partial refund<\/strong> if the item shows evidence of wear, damage, alteration, or improper handling.<\/p><h3 class=\"wp-block-heading\">Non-Returnable Items<\/h3><p>For hygiene and customization reasons, the following items are <strong>non-returnable<\/strong>, except in cases of confirmed manufacturing defects:<\/p><ul class=\"wp-block-list\"><li>Earrings and pierced jewelry<\/li>\n\n<li>Personalized or custom-made jewelry<\/li>\n\n<li>Gift cards and promotional items<\/li><\/ul><h3 class=\"wp-block-heading\">Complaints &amp; Warranty<\/h3><p>Customers may submit a product complaint within <strong>6 months from the purchase date<\/strong>, in accordance with applicable consumer protection regulations.<\/p><p>To initiate a complaint, the customer must provide:<\/p><ul class=\"wp-block-list\"><li>Proof of purchase (receipt or invoice)<\/li>\n\n<li>Original Calla Bianca packaging<\/li>\n\n<li>Certificate of authenticity and all accompanying documentation<\/li><\/ul><p>The item will be forwarded to an <strong>authorized distributor or service partner<\/strong> for professional evaluation. The outcome of the complaint is determined after the completion of this assessment.<\/p><h3 class=\"wp-block-heading\">Warranty Exclusions<\/h3><p>The warranty does not cover damage or defects caused by:<\/p><ul class=\"wp-block-list\"><li>Improper use, handling, or storage<\/li>\n\n<li>Insufficient or negligent care and maintenance<\/li>\n\n<li>Natural wear and tear over time<\/li>\n\n<li>Mechanical damage, breakage, or deformation<\/li>\n\n<li>Repairs, resizing, or modifications performed by unauthorized parties<\/li><\/ul><p>Exposure to water, chemicals, perfumes, cosmetics, or physical impact may affect the appearance and durability of jewelry and is not covered under warranty.<\/p><h3 class=\"wp-block-heading\">Size &amp; Fit Responsibility<\/h3><p>Customers are responsible for selecting the correct size and specifications when placing an order. Returns due solely to incorrect sizing are accepted only if the item meets all return conditions outlined above.<\/p><h3 class=\"wp-block-heading\">Refund Method &amp; Processing Time<\/h3><p>Approved refunds are processed using the <strong>original payment method<\/strong> within <strong>5\u201310 business days<\/strong>, depending on the payment provider or banking institution.<\/p><h3 class=\"wp-block-heading\">Shipping &amp; Handling Costs<\/h3><p>For all returns and warranty complaints, <strong>shipping and delivery costs are the responsibility of the customer<\/strong>, unless otherwise required by law or explicitly agreed by Calla Bianca in writing.<\/p><h3 class=\"wp-block-heading\">Policy Updates<\/h3><p>Calla Bianca reserves the right to <strong>amend or update this policy at any time<\/strong>. The policy version published on the website at the time of purchase shall apply.<\/p><h3 class=\"wp-block-heading\">EU Consumer Dispute Resolution<\/h3><p>In accordance with <strong>European Union consumer protection regulations<\/strong>, customers residing in the EU have the right to submit disputes through an applicable <strong>Alternative Dispute Resolution (ADR)<\/strong> body. Calla Bianca will respond to written complaints within the legally prescribed timeframe.<\/p><p>The European Commission\u2019s <strong>Online Dispute Resolution (ODR)<\/strong> platform is available at:<br><a>https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p><h3 class=\"wp-block-heading\">Policy Updates<\/h3><p>Calla Bianca reserves the right to <strong>amend or update this policy at any time<\/strong>. The version published on the website at the time of purchase shall apply.<\/p>","protected":false},"excerpt":{"rendered":"<p>Returns At Calla Bianca, we are committed to delivering refined, high-quality jewelry. Customers may request a return within 15 days from the date of delivery, provided the following conditions are met: Upon receipt, each returned item undergoes a quality and condition inspection within 1\u20135 business days. If all return requirements are satisfied, a full refund [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/callabianca.com\/mk\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callabianca.com\/mk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/callabianca.com\/mk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/callabianca.com\/mk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/callabianca.com\/mk\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":3,"href":"https:\/\/callabianca.com\/mk\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":4163,"href":"https:\/\/callabianca.com\/mk\/wp-json\/wp\/v2\/pages\/14\/revisions\/4163"}],"wp:attachment":[{"href":"https:\/\/callabianca.com\/mk\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}