EN 
MK Returns
At Calla Bianca, we are committed to delivering refined, high-quality jewelry. Customers may request a return within 15 days from the date of delivery, provided the following conditions are met:
- The jewelry item must be returned in its original Calla Bianca packaging, including all protective elements
- All accompanying materials received with the order (receipt/invoice, authenticity card, certificates, brand inserts) must be included
- The item must be unused, unworn, unaltered, and in flawless condition, with no signs of wear or damage
- The product may be returned in person or via courier to the official Calla Bianca return address
Upon receipt, each returned item undergoes a quality and condition inspection within 1–5 business days. If all return requirements are satisfied, a full refund of the purchase price will be approved.
Calla Bianca reserves the right to decline a return or issue a partial refund if the item shows evidence of wear, damage, alteration, or improper handling.
Non-Returnable Items
For hygiene and customization reasons, the following items are non-returnable, except in cases of confirmed manufacturing defects:
- Earrings and pierced jewelry
- Personalized or custom-made jewelry
- Gift cards and promotional items
Complaints & Warranty
Customers may submit a product complaint within 6 months from the purchase date, in accordance with applicable consumer protection regulations.
To initiate a complaint, the customer must provide:
- Proof of purchase (receipt or invoice)
- Original Calla Bianca packaging
- Certificate of authenticity and all accompanying documentation
The item will be forwarded to an authorized distributor or service partner for professional evaluation. The outcome of the complaint is determined after the completion of this assessment.
Warranty Exclusions
The warranty does not cover damage or defects caused by:
- Improper use, handling, or storage
- Insufficient or negligent care and maintenance
- Natural wear and tear over time
- Mechanical damage, breakage, or deformation
- Repairs, resizing, or modifications performed by unauthorized parties
Exposure to water, chemicals, perfumes, cosmetics, or physical impact may affect the appearance and durability of jewelry and is not covered under warranty.
Size & Fit Responsibility
Customers are responsible for selecting the correct size and specifications when placing an order. Returns due solely to incorrect sizing are accepted only if the item meets all return conditions outlined above.
Refund Method & Processing Time
Approved refunds are processed using the original payment method within 5–10 business days, depending on the payment provider or banking institution.
Shipping & Handling Costs
For all returns and warranty complaints, shipping and delivery costs are the responsibility of the customer, unless otherwise required by law or explicitly agreed by Calla Bianca in writing.
Policy Updates
Calla Bianca reserves the right to amend or update this policy at any time. The policy version published on the website at the time of purchase shall apply.
EU Consumer Dispute Resolution
In accordance with European Union consumer protection regulations, customers residing in the EU have the right to submit disputes through an applicable Alternative Dispute Resolution (ADR) body. Calla Bianca will respond to written complaints within the legally prescribed timeframe.
The European Commission’s Online Dispute Resolution (ODR) platform is available at:
https://ec.europa.eu/consumers/odr
Policy Updates
Calla Bianca reserves the right to amend or update this policy at any time. The version published on the website at the time of purchase shall apply.
